Terms & Conditions
Terms and Conditions for Tambakhu.com
Effective Date: [2026/08/20]
Welcome to Tambakhu.com. By using this website, browsing our products, creating an account, or placing an order, you agree to the following Terms and Conditions. Please read them carefully before using our website.
General Information: Tambakhu.com is an online store offering selected handmade, traditional, spiritual, gift, and handicraft products. Product availability, prices, descriptions, and images may change without prior notice. We do our best to provide accurate product information, but slight variations in color, size, shape, design, packaging, and handmade details may occur.
Use of Website : By using Tambakhu.com, you agree not to misuse the website, copy content without permission, attempt unauthorized access, submit false information, or use the website for unlawful purposes. We reserve the right to refuse service, cancel orders, or restrict access if we believe a customer has violated these Terms and Conditions.
Product Information : Many products listed on Tambakhu.com may be handmade or produced in small batches. Because of this, each item may have slight natural variations. Product photos are for reference only, and actual items may differ slightly depending on handmade production, lighting, screen display, or supplier availability.
Pricing and Payment : All prices listed on Tambakhu.com are subject to change without notice. We reserve the right to correct pricing errors, product errors, or stock errors at any time. An order is not confirmed until payment has been received and accepted. If payment is not completed, the order may be cancelled.
Orders and Availability : All orders are subject to product availability. If an item is out of stock, unavailable, delayed, or discontinued, we may contact the customer to offer a replacement, wait for restock, issue store credit, or cancel the item from the order. We reserve the right to refuse or cancel any order for reasons including stock errors, pricing mistakes, payment issues, shipping restrictions, or suspected misuse.
Wholesale and Custom Orders : Wholesale orders, bulk discount orders, custom orders, special production orders, private label orders, and made to order items are considered final sale once confirmed. These orders are not eligible for return, exchange, or refund unless the issue is caused by an error confirmed by Tambakhu.com.
Shipping and Delivery : Shipping times are estimates only and may vary depending on product availability, courier service, customs clearance, destination country, weather, holidays, or other delays beyond our control. Tambakhu.com is not responsible for delays caused by courier companies, customs offices, import restrictions, incorrect customer information, or events outside our control.
Customs, Duties, and Import Fees : For international orders, customers are responsible for all customs duties, taxes, import fees, clearance charges, and any additional costs required by the destination country. Tambakhu.com is not responsible if a shipment is delayed, held, rejected, returned, or destroyed by customs due to local import rules or missing customer clearance action.
Returns and Refunds : Returns are accepted only according to our Refund and Return Policy. Not all products are returnable. Wholesale purchases, custom items, high volume discount orders, clearance items, final sale items, and special production orders are not eligible for return or refund.
Damaged or Incorrect Items : If an item arrives damaged, defective, or incorrect, the customer must contact Tambakhu.com as soon as possible with clear photos or videos of the item, packaging, and shipping label. After review, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
Account Information : Customers are responsible for keeping account details, shipping addresses, billing information, and contact information accurate and updated. Tambakhu.com is not responsible for failed delivery, delays, or extra charges caused by incorrect customer information.
Website Content : All website content, including text, images, product descriptions, logos, graphics, and design, belongs to Tambakhu.com or its content suppliers unless otherwise stated. Customers may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission.
Limitation of Liability : Tambakhu.com is not responsible for indirect losses, business losses, profit losses, shipping delays, customs issues, or damages caused by misuse of products. Our total liability for any order shall not exceed the amount paid by the customer for that specific order.
Product Use : Customers are responsible for using products safely and appropriately. Some products may be decorative, spiritual, ritual, or gift items and should be used according to their intended purpose. Tambakhu.com does not make medical, healing, religious, or guaranteed result claims for any product unless clearly stated and legally supported.
Changes to Terms : Tambakhu.com may update or change these Terms and Conditions at any time. Updated terms will be posted on this page. Continued use of the website after changes means the customer accepts the updated terms.
Governing Law : These Terms and Conditions shall be governed by applicable laws of Nepal, unless another law is required by the customer’s local consumer protection rules.
Contact Information : For questions about these Terms and Conditions, please contact us through the contact details provided on Tambakhu.com.