FAQs
Frequently Asked Questions
Do I need an account to place an order?
Customers may place an order through Tambakhu.com by following the checkout process. Creating an account is recommended because it helps you manage orders, save your details, and check future purchases more easily.
How do I create an account?
You can create an account by selecting the account or register option on Tambakhu.com and entering the required details such as your name, email address, and password.
Can I place an order without an account?
Guest checkout may be available depending on the website settings. If guest checkout is not available, customers will need to create an account before completing the order.
Can I update my account information?
Yes. Customers should keep their name, email address, phone number, billing address, and shipping address correct and updated to avoid order or delivery problems.
What should I do if I forget my password?
You can use the forgot password option on the login page. A password reset link or instruction may be sent to your registered email address.
Why should I create an account?
Creating an account helps you save your contact details, manage orders, check order history, and complete future purchases more easily.
Is my account information safe?
Tambakhu.com respects customer privacy and uses customer information only for order processing, customer support, shipping, account management, and website service purposes.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If the order has not been shipped, we may be able to update the shipping address. Once the order is handed to the courier or cargo company, changes may not be possible.
Can I delete my account?
Yes. You can delete your account from the My Account section by using the delete account option.
Please note that once your account is deleted, it cannot be restored. Your previous order history, saved details, and account information may no longer be available.
What should I do if I cannot log in?
Please check that your email address and password are correct. If the problem continues, use the password reset option or contact Tambakhu.com for support.
How do I place an order?
You can place an order through Tambakhu.com by selecting the products you want, adding them to your cart, and completing the checkout process.
When is my order confirmed?
Your order is confirmed after payment has been received and accepted. For wholesale, custom, or bulk orders, confirmation may also depend on product availability, production time, and final order details.
How long does order processing take?
Order processing time depends on product availability, order quantity, handmade production time, quality checking, packing, and shipping preparation. Wholesale and custom orders may require extra processing time.
Do you ship internationally?
Yes. Tambakhu.com ships to many international destinations. Shipping availability may depend on the destination country, courier service, customs rules, and product type.
What shipping methods are available?
Tambakhu.com may offer courier service, air cargo, and sea cargo depending on the order size, weight, destination, delivery time, and customer preference.
Can I use my own shipping company?
Yes. You may use your own courier company, cargo agent, freight forwarder, or courier account. In this case, the customer or appointed agent is responsible for pickup, shipping cost, insurance, customs clearance, and delivery.
Is self pickup available?
Yes. Self pickup may be available by appointment. Once the order is collected by the customer or authorized agent, responsibility for transit and delivery passes to the customer.
How are shipping charges calculated?
Shipping charges are based on destination, actual weight, volumetric weight, package size, shipping method, and carrier rates.
What is volumetric weight?
Volumetric weight is calculated based on package size. For international shipping, carriers may charge based on actual weight or volumetric weight, whichever is higher.
Who pays customs duties and import taxes?
International customers are responsible for all customs duties, VAT, import taxes, clearance charges, storage fees, brokerage fees, and any other charges required by their country
Can customs delay my shipment?
Yes. Customs clearance may cause delays depending on the destination country, product type, import rules, documentation, inspection, or unpaid duties and taxes.
What if my order is delayed?
If your order is delayed, please check the tracking information first. Delays may happen due to customs, courier issues, holidays, weather, incorrect address, or destination country rules.
What should I do if my order is damaged?
Please contact Tambakhu.com as soon as possible with your order number, tracking number, clear photos of the product, outer packaging, inner packaging, and shipping label.
What if I receive the wrong product?
If we send the wrong product or make a packing error, please contact us with clear photos and order details. After review, we may offer a replacement, refund, store credit, or another suitable solution.
Are shipping charges refundable?
Shipping charges, customs duties, import taxes, clearance fees, storage fees, and delivery charges are not refundable unless the issue is confirmed as our error.
Do you offer shipping insurance?
Shipping insurance may be available depending on the shipping method and carrier. Customers who require insurance should request it before shipment.
Can some products be restricted in my country?
Yes. Some products may be restricted or prohibited in certain countries. Customers are responsible for checking local import rules before placing an order.
Should I order early for wholesale items?
Yes. Handmade wholesale products should be ordered early, especially before holiday seasons. Production, packing, documentation, international shipping, and customs clearance may take extra time during busy periods.
What payment methods do you accept?
For orders above USD 2,000, we accept payment by bank transfer to our company bank account. orders below USD 2,000, we accept payment by money transfer.
Do you accept PayPal or credit card payment?
No, we do not accept PayPal, credit card, or online card payment at the moment.
When do I need to make payment?
Payment must be made after order confirmation and after we send the final invoice or proforma invoice.
When do you process the order?
We start processing the order after we receive and confirm the payment.
Can I pay from a different name or company?
Please inform us in advance if payment will be made from a different person or company name. This helps us match your payment with your order.
What document is needed after payment?
After receiving payment in the company name, we may need to prepare an Advance Payment Certificate, also called APC, for customs and government records.
How do I confirm my payment?
After making the bank transfer, please send us the payment receipt by email or message. Once we verify the payment, we will continue processing your order.
Can I return my order?
Eligible retail items may be returned within 30 days of delivery, according to our Refund and Return Policy. The item must be unused, in original condition, and returned with original packaging, labels, accessories, and proof of purchase.
Are all products returnable?
No. Not all products are returnable. Some orders are final sale and cannot be returned, exchanged, or refunded.
Which orders are not returnable?
The following orders are not eligible for return:
- Wholesale orders
- Custom products
- Private label order
- Final sale items
What if I receive a damaged item?
If your item arrives damaged, please contact Tambakhu.com as soon as possible with your order number, tracking number, and clear photos or videos of the product, packaging, and shipping label. After review, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
What if I receive the wrong product?
If Tambakhu.com ships the wrong product or makes a packing error, please contact us with clear photos and order details. After review, we may arrange a replacement, refund, store credit, or other suitable solution.
Who pays return shipping?
Customers are responsible for return shipping costs unless the return is due to an error confirmed by Tambakhu.com.
Are shipping charges refundable?
Original shipping charges, customs duties, import taxes, VAT, clearance fees, storage fees, handling fees, and delivery charges are not refundable unless the issue is confirmed as our error.
Can I exchange an item?
No. Tambakhu.com does not offer product exchanges.
How can I place an order?
You can place an order online through our website or send us your inquiry by email. Please include the item code, description, size, color, and quantity.
Do you sell retail or wholesale only?
We mainly sell wholesale to businesses that can meet our minimum order requirement.
Do you provide free samples?
No, free samples are not available. First time buyers may purchase sample items before placing a bulk order.
What payment methods do you accept?
We accept bank to bank wire transfer, Western Union, and MoneyGram.
Are your prices FOB?
No, our prices are not FOB. All wholesale prices are quoted in US dollars and do not include shipping, handling, customs duty, taxes, or other import charges. Shipping cost will be calculated separately after packing.
Can I place a custom order?
Yes, we accept custom orders. For custom orders, we provide a sample before starting full production.
How long does production take?
Production time depends on the size, design, quantity, and complexity of the order.
Should I order early?
Yes, we strongly recommend placing your order as early as possible. Extra time may be needed for packing, quality checking, documentation, and shipping.
Can I cancel my order?
Once the first deposit is made, the order cannot be cancelled.
When do I pay the balance and shipping cost?
After packing is completed, we will send you the final balance amount and shipping cost by email.
Do you accept returns or refunds?
No, wholesale and custom orders are final. We do not accept returns or refunds on wholesale orders.
What does the wholesale agreement mean?
By placing a wholesale or custom order, the buyer agrees to our wholesale terms, payment policy, production process, and final sale policy.